Delivery and Returns
Fancy Dress - Postage and Packaging
Our standard carriage cost is £7.99 for UPS Next Day Delivery which is fast delivery and fully tracked - to UK Mainland only every working day. Saturday delivery is available through the courier at an extra cost or you may choose Royal Mail Saturday delivery. Please contact us for further information and costings if you wish to have a timed delivery with the courier.
PLEASE NOTE: Europe and Worldwide/Overseas, - see below
We recommend anyone in Northern Ireland, Isle of Wight, Shetlands, Scottish Highlands/off the coast of Scotland, Republic of Ireland, Isle of Man, and Channel Islands use Priority Delivery unless you require an urgent timed delivery through UPS courier which is at an additional cost. Please see below for postage prices.
Balloons Postage and Packaging
Uninflated Balloons - Standard postage option is £3.95
Inflated balloons-Postage Costs from £7.99 which is the standard carriage cost
Hollywood Delivery Options & Prices
- UPS Express Next Day Delivery - £7.99 - UK Mainland only
- Priority Delivery - £5.99 - Recommended for UK islands ie Northern Ireland, Channel Islands, Isle of Man, Shetlands, Isle of Wight and Scottish Islands including the Highlands. - takes 2 to 3 working days
- Standard Delivery - £4.99 - takes 5 to 7 working days
- Special Delivery - Guaranteed Saturday Delivery - £13.95
- Collect In Store at any store - £1.50 (Please phone the store chosen for collection before travelling)
Any order received after 3.00pm or placed over the weekend or Bank Holiday will be shipped the next business day.
Prices are for parcels under 2kg. We will call you if your order is over this weight as there maybe extra postage costs.
European and International Delivery Options and Prices
- European delivery-signed for - £14.95
- USA and Canada International signed for - £24.95
- Rest of the world International signed for - £24.95
Prices above are for parcels under 2kg. We will contact you if your order is over this weight and advise you of the extra postage costs to pay.
Please allow 2 working days from the time you place your order for the order to be dispatched. This may vary at peak times of year, so you should plan well in advance if your party goods are required for a particular event.
If the goods are required urgently, they can be dispatched via the UPS express guaranteed delivery service and we will advise you of the additional cost before dispatch. If for any reason we cannot deliver the order in time, we will contact you and you will then have the option to cancel all or part of the order. Responsibility will not be accepted for consequential loss or damage occasioned by errors or delay in delivery.
UPS Express Delivery
- "Next Day Delivery-Monday to Friday up to 7pm
- The UPS overnight service is a fully automated system which e-mails you to advise you of the pending delivery by e mail.
- Online tracking
- Signature on delivery
- Tracked and trace to your doorstep
- Delivery to your works/office address
- Out of Area charge maybe applicable if you live in the Channel Islands, Northern Ireland, Shetlands, Scottish Highlands, Isle of Man or Isle of Wight. We will contact you if there are any additional costs.
- Online Tracking
- Proof of posting
- Signature on delivery
- Online confirmation of delivery
- Up to £36 compensation
Special Express Saturday Deliver
- Guaranteed delivery before 1.00pm
- 99%* UK coverage
- Online tracking
- Electronic Proof of Delivery
- Proof Of Posting
- Signature On Delivery
Use Special Express Saturday Delivery™ Next Day and we'll guarantee delivery by 1.00pm on the Saturday to 99%* of the country, including Northern Ireland , Jersey and Guernsey. Some places take longer to deliver to, but we still guarantee delivery within three working days by 5.30 pm
When you use Special Express Saturday Delivery™ Next Day you can claim compensation up to £500 or the value of the item, whichever is the lower.
Mail an item on a Friday and we can guarantee next day delivery even though it's a Saturday. Items sent to the following business types are excluded from the Saturday Guarantee: Banks, Building Societies, Travel Agents, Jewellers and Post Office Branches. For further information please visit www.royalmail.co.uk
All packages sent by Hollywood will need signing for.
We recognize that some events are last minute hence we provide express options, however when possible we suggest that you leave a couple of days grace so not to be disappointed. We send our parcels by Royal Mail or by UPS courier. All items purchased from www.hollywood.uk.com are made pursuant to their shipment contract. This means that the risk of loss and title for such items pass to you upon collection by the appointed courier.
Urgent Orders - Timed Delivery
If orders are required urgently and you require a timed delivery ie next day by 9am this is possible but you must phone us on 01202 532331 or 532262 by 2pm the day before. (Please note this option is not available on web exclusive products). Parcels will require a signature on delivery.
If any order is required overseas urgently, this is possible, we use the express track and trace service which you need to contact us for the shipping costs.
Collect in Store Policy
If you live or work close to one of the shops either Castle Lane West store, Poole store or Queensway in Southampton store, you may purchase and collect your order from us within our normal opening hours of Monday to Saturday, 10.00am to 5.30pm. Closed Sundays.
You must supply credit card details and choose the option to ‘collect in store' and choose the relevant store. Please always contact your local store before collection to ensure the goods are ready for your collection.
It is suggested that you phone us on 01202 532262 or 525382 for Castle Lane or 01202 660841 for Poole or Queensway on 02380 221494 or email email@example.com to confirm your order is in stock before you travel to your chosen store.
Please see our location map for further details
If an unwanted item is returned to the store within 7 days you may incur a 15% re-stocking fee. The item must be re-saleable and with all packaging and parts present. Please note we will not accept returns or issue refunds on the following hygiene items: Wigs, wig caps, facial hair, make-up, teeth, hosiery, contact lenses, underwear and other hygiene products.
Online Purchase Returns Policy
*No website order returns will be accepted without prior authorization. You must e mail us at firstname.lastname@example.org to receive authorisation. You have the right to cancel your order within fourteen days of receipt of goods. Notification must be in writing and the goods should be returned in a new condition, unused or unworn and in the original packaging. If the item is faulty it will be inspected by our own QC department for any signs of wear or sabotage. The cost of return is the responsibility of the customer. We cannot accept responsibility for returned goods if they are lost in transit to us. It is the customer's responsibility to obtain a free Proof of Posting Certificate or adequately insure the goods against loss. We endeavour to make refunds within one week of receipt of goods back to us though promise to make all refunds within 14 calendar days.
If you no longer want your item or it is the wrong size please e mail us via the contacts tab to receive authorisation. You must notify us immediately and return the item within 14 days of receipt. The cost of the return is the responsibility of the customer and no return postage costs will be refunded.
If you wish to exchange an item you have purchased through the website please contact us via e mail to receive authorisation and send the item back within 14 days of receipt. The replacement item will be despatched on receipt of re-posting costs.
* Please note we will not accept returns or issue refunds on the following items: Wigs, wig caps, facial hair, make-up, teeth, hosiery, contact lenses, underwear and other hygiene products.
All items will be inspected upon their return. We regret that goods cannot be refunded where there is clear evidence of wear, traces of body odour, cigarette smoke, makeup, fake tan and/or perfume. We kindly request, that you treat all unwanted items in your possession how you would wish to receive them.
We cannot accept returns for refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to our warehouse.
Some costumes may include stockings, underwear, masks, wings, wigs and/or other accessories. These items are supplied in sealed packets separate to the costume. We strongly recommend that customers try on the costume first. Unfortunately we are unable to process refunds under any circumstances where items have been removed from sealed packaging.
Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us. If you wish the item resent to you, we will ask for a nominal fee to cover additional shipping costs. Your statutory rights are not affected.
Please note that we work in full accordance for consumer protection with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and we respect and adhere to all of your customer rights in compliance with this Act.
* In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 we will not refund the customers cost of postage to return a product to us - unless the product is proven to be faulty.
In Store Purchase Returns Policy
Subject to exceptions, Hollywood is happy to offer an exchange or credit for any unwanted items returned within 14 days of purchase with a valid purchase receipt. The purchase can be exchanged at any Hollywood store.
Unwanted goods must be returned in the condition in which it was purchased, unworn, unused and sealed packaging, where it was sold as sealed. There cannot be any traces of body odour, cigarette smoke, makeup, fake tan and/or perfume etc
There will be no refund offered if the item is simply 'no longer required' This does not affect your statutory rights